Pickup
Pickup for orders is currently available ONLY in MURWILLUMBAH NSW.
Ready to ship items are available ASAP.
Pre-ordered items, customers will be contacted via email when items are completed.
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Items are also available in store:
The Kindred Trader (Burleigh Waters QLD 4220)
Shipping
Shipping is offered via Australia Post.
You will receive tracking for your package via email once dispatched.
The Knotted Bilby can only ship to addresses within Australia.
Secure Products
At The Knotted Bilby, all ready to ship products are first in best dressed.
If you sadly missed out on the opportunity to purchase a specific product, head over to the custom orders, and let me know in the notes section the colours and design you would like!
Disclaimer
Important!
Please remember, these items are handmade and contain small parts. Please always supervise your little ones when they cuddle and play with their new friend.
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Shipping, delivery & trackingAll shipping is done through Australia Post, and you will receive tracking for all deliveries via email. All items are dispatched from Nowra NSW. Free Pickup is available from Nowra NSW ONLY.
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Returns & refundsAs most items are made custom order, we sadly cannot accept returns or exchanges. If for any reason you are unhappy with your purchase or an item arrives damaged, please contact us immediately so that we can find a solution.
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Lost/stolen packagesOnce packages leave The Knotted Bilby, we are not responsible for any lost or stolen packages, or any shipments delivered to the incorrect address. Customers are responsible for ensuring that all shipping information is correct and accurate when order is placed.
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How do I wash my plushies/snugglers?All products should be hand washed and air dried flat.
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Where are the patterns from?All of the beautiful snuggler/knotted leg patterns are designed by the amazing Mama Made Minis. You can find them on Instagram @mamamademinis
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What yarn do you use?~ Premier Yarn Basix Chenille